1. Definitions

“Software Provider”, “We”, “Us” “Our”: Refers to Ultimate Property Dashboard Ltd (UPD), trading styles (DeskVal), the company or entity providing the property valuation software.

“User” “You” “Your”: Refers to any individual or organization accessing and using the software.

2. Initial Term

The User agrees to an initial term of 36 months from the date the terms and conditions are signed (“Initial Term”). During this period, termination of the agreement by the User is not permitted. After the Initial Term, the agreement may be terminated as outlined in subsequent sections of these terms and conditions.

3. Acceptance of Terms

By accessing and using the property valuation software (“Software”), the User agrees to be bound by these terms and conditions. If the User does not agree with any part of these terms, they should refrain from using the Software.

4. Use of the Software

4.1The Software is designed to provide property valuation services based on the data input provided by the User.

4.2Users must ensure accurate and complete data entry to obtain reliable valuation results.

4.3The Software is not a substitute for professional judgment or expertise. Users should exercise their own due diligence and consider additional factors beyond the Software’s output.

5. Pricing

5.1The pricing for Our services will be communicated to the User at the time of order placement. All prices are subject to change at any time, and such changes will be communicated to the User prior to the provision of the service.

5.2Any discounts, promotions, or special o ers are subject to specific terms and may be withdrawn at any time without notice.

5.3Payment for services is due at the time of order placement unless otherwise agreed in writing. We accept the following payment methods: Bank Transfer, Direct Debit

5.4In the event of late payment, We reserve the right to charge interest on the overdue amount at the rate of Bank Of England base rate plus 1%. Additionally, the User will be responsible for any costs incurred by Us in recovering the overdue amount, including legal fees.

5.5Refunds will be provided only in cases where We are unable to deliver the service as described. Refund requests must be made within 7 days from the date of the service. Refunds will be processed within 30 days from the date the request is approved. No refunds will be given after the property valuation report has been issued, except in cases of clear error or omission by Us.

6. Accuracy and Limitations

6.1While the Software strives for accuracy, no valuation model is infallible.

6.2Users acknowledge that valuation results are estimates and subject to market fluctuations, property condition changes, and other external factors.

6.3The Software provides historical and predictive valuations based on available data but does not guarantee future property values

7. Guaranteed insurance backed 180-Day Valuation Accuracy

7.1The Software Provider offers insurance cover specifically tied to the concept of a “180-day valuation.”

7.2Coverage duration: 6 months from the date of the initial 180-day valuation report.

7.3Coverage amount: Up to 80% of the valuation reported by the Software for the 180-day valuation for valuations up to £500,000 per property.

7.4Conditions for coverage:

7.4.1 Users must visually inspect the property to validate its condition via a reputable assessor or via HD video imagery of the whole property.

7.4.2 The property’s condition must align with Our published condition parameters as specified in the Software.

7.4.3 Users should promptly notify the Us of any discrepancies or errors in valuation.

7.4.4 Coverage excludes intentional misrepresentation or fraudulent use of the Software.

7.4.5 Cover excludes valuation discrepancies due to force majeure, war, national or international financial crisis or other general market or political volatility

7.4.5 See document “High Certainty Valuation Process” for the full terms of coverage.
The insurance cover ensures that your valuation accuracy remains protected over the critical 180-day period, provided the property condition meets the specified parameters.

7.5Insurance strictly only covers the di erence between the 180-day valuation and the sale value of the property. It does not cover any loss of earnings, legal fees, marketing or sale costs or tax obligations.

8. Service Level Agreement (SLA)

8.1Service Availability: We will use commercially reasonable e orts to ensure that the property valuation services are available 99% of the time during each calendar month, excluding scheduled maintenance and any downtime caused by circumstances beyond our control, including but not limited to force majeure events, internet service provider failures, or acts of third parties.

8.2Scheduled Maintenance: We reserve the right to perform scheduled maintenance on the services, which may result in temporary downtime. Users will be notified at least 48 hours in advance of any scheduled maintenance that is expected to impact service availability.

8.3Support: We will provide technical support for the property valuation services during business hours, defined as Monday – Friday 9:00 – 17:00. Support requests can be made via info@upd.ai

8.4Response Times: We will use reasonable e orts to respond to support requests within 24 hours during business hours. Resolution times may vary depending on the complexity of the issue.

8.5Service Credits: If We fail to meet the service availability level as specified in clause 8.4 the User may be eligible for service credits. Service credits will be calculated as 5% of the monthly service fee for each full hour of downtime beyond the SLA threshold, up to a maximum of 20% of the monthly service fee. Service credits must be requested in writing within 14 days of the end of the month in which the downtime occurred.

8.6Exclusions: The SLA does not apply to any performance or availability issues caused by factors outside of Our reasonable control, User’s equipment or software, or third-party services.

9. Data Security and Privacy

9.1The Software Provider will handle User data in accordance with applicable data protection laws.

9.2Users’ personal information will be used solely for valuation purposes and will not be shared with third parties without consent.

9.3Users are responsible for maintaining the confidentiality of their login credentials.

10. Data Use

10.1 We may collect, store, and use any data or information submitted by the client during the use of our services.

10.2 We reserve the right to use this data on an anonymised basis for purposes such as improving and enhancing our software, services, and features. This use is intended to benefit both Us and the User by enabling us to deliver better, more e icient, and accurate services.

10.3 Anonymized data will not include any information that can be used to identify the client or any individual. By using our services, the User consents to the collection and use of their data as described in this clause. Any personal data will be handled in accordance with our Privacy Policy.

11. Intellectual Property

11.1 The Software and all related intellectual property rights remain the exclusive property of the Software Provider

11.2 Users may not reverse engineer, modify, or distribute the Software without explicit permission.

12. Amendments

12.1 UPD reserves the right to amend or update these Terms and Conditions at any time. Users will be notified of any significant changes via email or through our website.

12.2 Continued use of Our services after such changes have been made constitutes acceptance of the new Terms and Conditions.

13. Termination

13.1 Either party may terminate the User’s access to the Software at any time outside of the initial term by giving 1 months’ notice in writing.

13.2 Upon termination, Users must cease using the Software and delete any downloaded copies.

13.2 In the event of termination of services by either party, any unused credits or prepaid amounts remaining in the client’s account will not be refunded.

13.2 Clients are advised to utilize any available credits prior to the termination of services. Upon termination, any unused credits will be forfeited, and We shall have no further obligation to provide services or refund any unused amounts.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court, such provision shall be deemed to be severed from the rest of the Terms and Conditions. The remaining provisions shall continue in full force and e ect, and the invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that closely matches the intent of the original provision.

15. Rights Assignment

15.1 We reserve the right to assign, transfer, or delegate any of Our rights and obligations under these Terms and Conditions, in whole or in part, to any third party at any time without prior notice or consent from the User.

15.2 The User may not assign, transfer, or delegate any of their rights or obligations under these Terms and Conditions without the prior written consent of the Software Provider. Any attempted assignment, transfer, or delegation in violation of this clause shall be null and void.

16. Governing Law and Jurisdiction

16.1 These terms and conditions are governed by the laws of England and Wales.

16.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts.